Shipping policy

Shipping Policy

Last Updated: 12th April 2026

This Shipping Policy outlines the terms and conditions related to the shipment of orders placed through our website. By placing an order, you agree to the terms described below.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

2. Shipping Timeframes

Domestic Shipping (UAE):
Estimated delivery time is 2–5 business days from the date of dispatch.

International Shipping:
Estimated delivery time is 5–12 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and may vary due to external factors beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and selected shipping method.

If applicable, free shipping promotions will be clearly indicated on the website.

4. Order Tracking

Once your order has been shipped, a tracking number will be provided via email or SMS. Customers are responsible for monitoring the shipment using the provided tracking details.

5. Delays and Exceptions

Delivery delays may occur due to reasons including but not limited to:

  • Courier service disruptions
  • Weather conditions
  • Customs clearance procedures
  • Incorrect or incomplete shipping information

We are not liable for delays caused by third-party logistics providers.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of purchase.

If incorrect information is provided, please contact us immediately at [Insert Contact Email]. We cannot guarantee address modifications once the order has been dispatched.

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please notify us within 48 hours of delivery. Supporting evidence such as photographs may be required to process your request.

We will review each case and provide a resolution in accordance with our policies.